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Post-Sales Support
How we help
At RJW Engineering, we recognise the importance of delivering exceptional levels of service to you, which continues well beyond the point at which you receive your order.
We are committed to ensuring we provide practical, knowledgeable after-sales support in a timely manner to help you get the best performance from your motors, inverters and related equipment.
Whether you need technical advice, wiring guidance, or help with installation arrangements, our experienced team is on hand to support you after purchase.
Technical Support & Advice
If you experience an issue with a product you have purchased from RJW Engineering, you can be assured that our team of experts will provide you with the necessary technical assistance and guidance.
wiring queries
where required
where required
identify and resolve issues
In most cases, our team can advise you directly over the phone or ensure you are put in touch with the appropriate technical support contact for the specific product you have purchased.
Installation Support
If installation is needed:
We will connect you directly with our Workshop Manager
A tailored quotation can be provided based on your requirements
Advice can be given on installation considerations prior to quoting
This ensures you receive a solution that is appropriate for your application, rather than a one-size-fits-all approach.
Spare Parts & Sourcing
While we do not stock spare parts as a standard service, RJW Engineering may be able to source spare parts for motors from various manufacturers upon request.
If you are unsure whether a replacement part is available, please contact our team and we will advise on the best possible solution.
Delivery & Returns
Information regarding delivery timescales and the return of unwanted goods is covered within our Delivery & Returns section.
For any queries related to delivery status or returns, our team will be happy to assist or direct you to the appropriate information.
Delivery & Returns
If you need help after purchasing from RJW Engineering, please don’t hesitate to get in touch.
RJW Engineering (Manchester) Ltd
Hulton Works, Smithfold Lane
Worsley, Manchester
M28 0GP
Our team will either assist you directly or ensure you are connected with the right technical specialist for your product.